You have questions, we have answers.

Fixing a Problem

Problems with your order

Our team is always available to help! The Customer Success Team is on call for any urgent questions you have about your order. They can give you live updates about the status of your order or, if there’s a problem with your order, how we’re working to fix it. You can reach the Customer Success Team at:

888-506-6062 or

Order help

We’re always here for you! For any day-of order questions or concerns, our help desk teams are by the phone at 888-506-6062.

Not an urgent need? Email is a great way to reach us too! All cities can reach out to us at

Late order

We’re so sorry you are experiencing this issue and we know your team is hungry! We do everything in our power to prevent this, but it appears the ball was dropped somewhere along the way and for that we take full responsibility.

You can reach our Customer Success Team by calling 888-506-6062 or through email at

Also, you can track the location of your order by clicking into the order on the Meal Calendar on the day of your order. Once the delivery has begun, you will see a map on the right hand side that shows exactly where your order is located. Note that if you log on before the delivery has begun, you must refresh the page for the map to populate.

Order no show

This experience is unacceptable and we promise we’ll make it right! Please notify the Customer Success Team of your experience by calling 888-506-6062 or through email at

Help Desk hours

The Chewse Help Desk team is available to support you from 6:00 AM-8:30 PM Monday through Friday. Meal delivery times vary by metro area – send us an email at to find our delivery hours in your area.

Sharing feedback

Great, we appreciate any feedback you can provide us as it’s important to us that your experience is nothing short of excellent every time.

After each meal you’ll receive an email that will include a link for you to leave feedback about your meal experience. Additionally, once a meal has passed, you can click into it on your Meal Calendar and leave feedback on the left hand side underneath the name of the restaurant by selecting the number of stars you’d like to leave. If there was an issue with your meal that you haven’t already informed us of, please include it in the feedback form and someone will be in touch shortly.