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You can cancel a meal directly from the calendar view of your dashboard or by clicking into the meal itself. From calendar view, select the three dots directly on the meal, and from the meal view, select the three dots on the bottom of the page. From there, click “Request Changes” in the pop-up. You will see “Cancel Meal” at the bottom of the pop-up. You can submit the request by clicking “Cancel Meal” once more on the confirmation pop-up.

Our cancellation policy is as follows:
Meals with fewer than 100 guests:

  • If you cancel your order after 10:00 AM one business day before your order, you will still be charged 100% of the total.
  • If you cancel your order after 10:00 AM two business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM two business days before the order.

Meals with more than 100 guests:

  • If you cancel your order after 10:00 AM two business days before your order, you will still be charged 100% of the total.
  • If you cancel your order after 10:00 AM four business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM four business days before the order.

Please click here to see our full cancellation policy

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