You have questions, we have answers.

Ordering, Changes & Cancelations

Getting in contact about your order

We’re always here for you! For any day-of order questions or concerns, our help desk teams are by the phone at 888-506-6062.

Not an urgent need? Email is a great way to reach us too! All cities can reach out to us at love@chewse.com.

Adding more meals with Chewse

Each recurring order is called a subscription, and you can have as many of these as you would like! To begin, click “Request a Meal” on the top right of your Meal Calendar. Enter the details of your first order and fill out the Recurring Meal dropdown with the frequency of your new subscription. From there, your Account Executive will reach out to determine your new subscription’s package and pricing, then we’ll get your new orders planned! If you’re not sure of the first order date, reach out to your Account Executive or love@chewse.com to set up your new subscription.

Ordering meals for different office locations or departments

Your wish is our command! We work with plenty of offices that order for different locations or departments. As long as an office is within our delivery zones and your orders meet the minimum requirements, you’re good to go! Please reach out to your Account Executive or love@chewse.com to get another location or department set up with Chewse!

Preview order details

What, you don’t trust us?! Kidding, you can preview all of your ordered meals at any time through our dashboard! On your Meal Calendar, click the name or photo of the order you’d like to preview and it will take you to the Meal Details page.

Cutlery, plates, napkins, and serving utensils

We love our customers and the environment, so we’re happy to provide compostable place settings and recyclable serving utensils at no additional cost. If you’d like to add either to your meals, please email love@chewse.com and we will update your account.

Meal clean-up

You want us to deliver the meal and clean it up too?! Just kidding, of course we can. We offer a Hosted Service option where our meal host handles it all – from delivery to set up, clean up and everything in between, so you can enjoy each meal with your team.

Our meal hosts will even pack up your leftovers and donate them to local nonprofits through our Chewse to Give program if you don’t want to save it.  

Problems with your order

Our team is always available to help! The Customer Success Team is on call for any urgent questions you have about your order. They can give you live updates about the status of your order or, if there’s a problem with your order, how we’re working to fix it. You can reach the Customer Success Team at 888-506-6062 or love@chewse.com.

Unwanted leftovers

If you currently have a Meal Host simply let your host know you would not like to keep your leftovers. The host will package up the leftovers and ensure they are delivered to local nonprofits through our Chewse to Give program.

If you do not currently have a Meal Host, and would like one, please reach out to your Account Executive or love@chewse.com.

Providing feedback

Great, we appreciate any feedback you can provide us as it’s important to us that your experience is nothing short of excellent every time.

After each meal you’ll receive an email that will include a link for you to leave feedback about your meal experience. Additionally, once a meal has passed, you can click into it on your Meal Calendar and leave feedback on the left hand side underneath the name of the restaurant by selecting the number of stars you’d like to leave. If there was an issue with your meal that you haven’t already informed us of, please include it in the feedback form and someone will be in touch shortly.

Headcount changes

There will be no empty bellies on our watch! Our platform and Meal Planning Team will identify the correct amount of food for your team from the beginning.

We order on a per person basis, so ordering for your office’s headcount should suffice. If your team tends to take heartier portions, we recommend adding the Big Eater Package, where we’ll include 50% more of the main dishes. You can also increase your guest count to receive a little more of everything.

Adjusting your headcount is not a problem, so long as all of your changes are made before 5:00 PM, two business days before your meal date. After that time, we may not be able to fulfill your requests, as our restaurant partners will have already committed to your order’s original headcount.

To make changes to your headcount, go to your Meal Calendar, click the three dots (“…”) directly on the order, choose “Change Meal” in the menu, and update the “Guest Count” field. Please keep in mind that unless you’ve noted otherwise in the Additional Notes section, we will continue planning recurring meals based on the original headcount. To make permanent changes to your account, please contact your Account Executive or love@chewse.com.

Delivery detail changes (time, address, etc.)

Thank you for letting us know! You can update all of your delivery details from the Meal Calendar. Just click the three dots (“…”) directly on the order, choose “Change Meal” in the menu, and update the “Meal Date” field.

Please keep in mind that we need to know these changes before 5:00 PM, two business days prior to your meal date, or else our team may not be able to implement the changes requested.

For permanent changes, please contact your Account Executive or love@chewse.com.

Changes to scheduled order

We’re not afraid of change here at Chewse, and you shouldn’t be either! It’s simple to make changes to your order through the Meal Calendar. Just click the three dots (“…”) directly on the order and choose “Change Meal”. Add the changes in the appropriate fields, and then click “Submit Request.” We’ll follow up to confirm that the change was made!

Please keep in mind that we need to know these changes before 5:00 PM, two business days prior to your meal date, or else our team may not be able to implement the changes requested.

For permanent changes, please contact your Account Executive or love@chewse.com.

Updating the restaurant on an order

Good thing we have a ton of restaurants to Chewse from! Do you like what we did there?

Yes, you can update the restaurant planned for your meal through the Meal Calendar. Click the three dots (“…”) directly on the order, choose “Change Meal” in the menu, and select from the Choose A Restaurant dropdown.

Under rare circumstances, the restaurant you select may be unavailable. In those cases, we will work with you to determine if you’d like to keep your existing order or select another restaurant from the list. In order to avoid this, please request restaurant changes with as much notice as possible.

Please keep in mind that we need to know these changes before 5:00 PM, two business days prior to your meal date, or else our team may not be able to implement the changes requested.

For permanent changes, please contact your Account Executive or love@chewse.com.

Cancelling a meal

We’re sorry to hear that you need to cancel your meal, but happy to help you get that done! To be fair to our restaurant partners we ask that you cancel your meals before 5pm two business days prior to your meal date. If you need to cancel after that point you will be charged 100% of the original order cost.

To cancel head to your Meal Calendar, click the three dots (“…”) directly on the order, and choose “Cancel Meal” in the menu.

For permanent changes to your subscription, please contact your Account Executive or love@chewse.com.