Answers to all your Questions

How do I preview details on my meal?

On your Chewse Dashboard, click the name or photo of the meal you’d like to preview on your Meal Calendar to take you to the Meal Details page.

How do I see which items are vegetarian, vegan, etc?

After clicking into a meal to see the details, you will see dishes listed along the right-hand side of the page with V, V+ and GF symbols beside them to indicate whether an item is vegetarian, vegan, or gluten-free, respectively. Allergens will be listed below the description of the item in gray text starting with “Contains…” Chewse labels note when the following common FDA allergens are present: gluten, nuts, dairy, soy, eggs, shellfish. Additionally, this information will be surfaced on labels that will be set up with your meal. As with any restaurant prepared meal, cross-contamination is possible. If this is a concern for your team, please chat directly with us about it

What is the cancellation policy?

Our cancellation policy is as follows:
Meals with fewer than 100 guests:

  • If you cancel your order after 10:00 AM one business day before your order, you will still be charged 100% of the total.
  • If you cancel your order after 10:00 AM two business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM two business days before the order.

Meals with more than 100 guests:

  • If you cancel your order after 10:00 AM two business days before your order, you will still be charged 100% of the total.
  • If you cancel your order after 10:00 AM four business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM four business days before the order.

Please click here to see our full cancellation policy.

How do I track my delivery?

You can track your delivery by clicking into the meal on the Meal Calendar on the day of your meal. Once the delivery has begun, you will see a map on the right-hand side that shows exactly where your meal is located. Note that if you log on before the delivery has begun, you must refresh the page for the map to populate.

Who do I contact for information about my delivery?

For any day-of order questions or concerns, please contact our Live Operations team in the following ways:

For any non-urgent questions, please reach out to love@chewse.com or your Customer Success Manager.

How do I access past meals?

You can access past meals on your Meal Calendar by clicking the arrows on the upper left hand side of the page under “Chewse Meal Calendar.”

How far in advance will my meals by ready to view?

Meals will be ready to view on your Meal Calendar two weeks to one month in advance of the current date.

How do I make a change to my meal?

You can make a change to a meal directly from the calendar view of your dashboard or by clicking into the meal itself. From calendar view, select the three dots directly on the meal, and from the meal view, select the three dots on the bottom of the page. From there, click “Request Changes” in the pop up. In this box you can request date, time, guest count, restaurant, and menu changes. When you’ve entered your changes, click “Submit Request” to send the request to our team.

For change the be guaranteed, it must be made before 10am two business days before the meal for meals of less than 100 people. For meals of 100 people or more, the request must be made before 10am four business days before the meal. If a request is made in less time than the time frames outlined, we cannot guarantee the request will be fulfilled.

How do I cancel a meal?

You can cancel a meal directly from the calendar view of your dashboard or by clicking into the meal itself. From calendar view, select the three dots directly on the meal, and from the meal view, select the three dots on the bottom of the page. From there, click “Request Changes” in the pop-up. You will see “Cancel Meal” at the bottom of the pop-up. You can submit the request by clicking “Cancel Meal” once more on the confirmation pop-up.

Our cancellation policy is as follows:
Meals with fewer than 100 guests:

  • If you cancel your order after 10:00 AM one business day before your order, you will still be charged 100% of the total.
  • If you cancel your order after 10:00 AM two business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM two business days before the order.

Meals with more than 100 guests:

  • If you cancel your order after 10:00 AM two business days before your order, you will still be charged 100% of the total.
  • If you cancel your order after 10:00 AM four business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM four business days before the order.

Please click here to see our full cancellation policy

How do I add a meal?

You can add a meal by clicking “Request a Meal” on the top right of your Meal Calendar. Note that meals requested with less than two business days notice are not guaranteed. You can also request a meal by clicking on any date without a meal on your meal calendar.

How do I change my schedule?

Please contact your Customer Success Manager or email love@chewse.com with the schedule changes you’d like to make and we will get back to you as soon as possible!

How do I share meal details with my team?

You can click the three dots on the meal on your Meal Calendar or the two squares within the meal itself on the bottom of the screen to copy the meal URL and pass it along to your team.

Additionally, you and your team can integrate your calendars or Slack with your Chewse Meal Calendar. To do so, click your name on the upper right-hand side of the page and select “Preferences”. On the left, click “Notifications” and scroll down to “Integrations” where you’ll find instructions to setup calendar and Slack integrations*.

*Slack integrations must be completed by your team’s Slack administrator.

How do I download meal labels or menus?

Labels will be included with every meal. However, if you’d like to download your own, you can do so by clicking into the meal on your Meal Calendar, selecting the three dots on the bottom of the page, and clicking “Download Labels” in the pop-up. The last page of the labels sheet is a menu.

How do I download receipts?

You can download your receipt by clicking into a past meal on your Meal Calendar, selecting the three dots on the bottom of the page, and clicking “Download Receipt” in the pop-up.

How do I leave feedback on the meal?

You will receive an email a few hours after your meal that will include a link for you to leave feedback about the meal. Additionally, once a meal has passed, you can click into the meal on your Meal Calendar and leave feedback on the left-hand side underneath the name of the restaurant by selecting the number of stars you’d like to leave.

How do I update the number of guests for my meal?

For any permanent guest changes, please email love@chewse.com or your Customer Success Manager with the updated number of guests. For changes to an individual meal, please use the “Request Changes” button on the meal.

How do I update my delivery details (time, address, etc.)?

For any permanent delivery details changes, please email love@chewse.com or your Customer Success Manager with the updated guest count. For any changes to delivery details for an individual meal, please use the “Request Changes” button on the meal.

How do I update my payment method?

To update your payment method, click your name on the upper right-hand side of the page and select “Preferences”. On the left, click “Payment” and follow the instructions to add a new credit card.

If you prefer to change your billing structure from credit card to invoicing or vice versa, please email love@chewse.com or your Customer Success Manager and we will reach out with next steps.

When will my credit card be charged?

Your credit card will be charged at 10am on the day after you received the meal.

When will I receive my invoice?

We can bill on a Net 15 cadence.

How do I setup Slack notifications?

You can integrate your team’s Slack with your Chewse Meal Calendar by clicking your name on the upper right-hand side of the page and select “Preferences”. On the left, click “Notifications” and scroll down to “Integrations” where you’ll find instructions to set up your Slack integration. Note that you must be the Slack administrator. If you are not the Slack administrator for you team, simply sign into the Chewse dashboard on the computer of your Slack administrator, and they will be able to make the integrations from there.

How do I add Chewse meals to my Google, Apple or Outlook Calendar?

You and your team can integrate your calendar with your Chewse Meal Calendar by clicking your name on the upper right-hand side of the page and select “Preferences”. On the left, click “Notifications” and scroll down to “Integrations” where you’ll find instructions to set up any of our calendar integrations.

Note that each person on your team must set up the Google Calendar integration individually, as Google does not allow for third-party calendars to be integrated into team calendars. Click the “Share” button under “Integrations” to find instructions to pass along to your team in order for them to set up their own calendar integration.

How do I know how much my meals cost?

The cost of your meal will always be your price per person multiplied by your guest count for that meal. For example, if your price per person is $16, and your guest count is 50, the total cost of your meal will be $16 x 50 people = $800.

This price is inclusive of tax, tip, and delivery. There will never be added, hidden costs to surprise you.

How do I know how many portions of each dish are coming?

We do not currently display the portions of each dish that are coming with your meal on our website. However, rest assured that we are ordering for your full guest count for each meal unless previously discussed with you.

My omnivore diners often eat the vegetarian entree, can we get additional vegetarian entrees so we don’t run out?

We’re flexible! If you need to order extra vegetarian entrees so that omnivores can have some, we’re happy to do so. Keep in mind that this will lower the amount of meat-eater food that will be delivered, so we suggest that you increase your headcount slightly to accommodate for this change.

Do you deliver beverages?

We do not currently delivery beverages, and we cannot deliver alcohol. A limited number of our restaurant partners do offer coffee, tea, and juice. And we do have specialty restaurant partners that specialize in beverages like boba tea and milkshakes!

Do you have order minimums?

Yes. Currently, the smallest order we can fulfill is a 15 person order at $15 per person or $225 total for meals at a lower budget.

How will my meal be served?

Your meal will be served family style. This means that it will arrive in large trays that are set up buffet style. Your team will then line up and build their plate by serving themselves from the trays.

Can you provide cutlery, plates, napkins, and serving utensils?

We can! These may come at an added cost and must be requested for the meal.

Can you provide someone to clean up after my meal?

Unfortunately we cannot provide someone to clean up after the meal. However, if you are using our Hosted Service, your host will tidy up when the team is done eating.

If we request that our host take the leftovers, where do they get donated?

Our hosts will take the leftovers back to the Chewse office, where we work with several volunteer-based donation services around the cities we operate in to pick up and deliver the food to local homeless shelters.

What restaurants do you work with?

We work with a rotating number of restaurants in each city in which we operate with the aim to ensure high quality and variety among our partners.

What is Chewse?

Chewse is a third party catering service that partners with local restaurants to deliver hot, delicious, family-style meals to your office to feed your team.

How does Chewse work?

Chewse partners with restaurants in your city and delivers their food to your office using our Chewse Express delivery team. We plan each meal for you using the taste preferences, dietary restrictions, and schedule that you provide us. From there, you just need to sit back and wait for the food to arrive at your office at meal time!

How much does Chewse cost?

Your per person budget will be discussed with your Account Executive when you’re starting up with Chewse. From there, each meal will cost your per person budget multiplied by your guest count. This number includes tax, tip, and delivery, so there will never be any surprise fees you weren’t expecting.

Do you serve breakfast too? What about happy hours or dinners?

Chewse serves all meals! Breakfast, lunch, dinner, happy hour – you name it, we can do it!

How do you choose which restaurant partners you work with?

Coming soon.

Can we choose what to order?

Upon starting up with Chewse, we will gather your team’s taste preferences in great detail. From there, we will curate each meal to those preferences so that your team enjoys each meal. If you’re unhappy with a meal, you can request a change directly on the website at your convenience!

What is included with each meal?

Each meal includes the meal itself and labels identifying the items. If you’d like, you can also have serving utensils and place settings included. Meal Hosting services are included for most meals with 100 guests or more, or for smaller meals with an additional fee.

How do we make sure our office gets enough to eat?

Our team will work with you to identify the correct amount of food. We order on a per person basis, so ordering for the headcount that your office is at should suffice. However, this can be adjusted at any time if you need more or less food.

If there is a problem with our order what do I do?

Our Live Operations Team is on call for any urgent questions you have about your meal. They can give you live updates about the status of your meal or, if there’s a problem with your meal, how we’re planning to fix it. You can reach the Live Operations team using the following numbers:

Are tips included in my bill?

Yes, tax, tip and delivery fees are included in your per person budget on your bill.

Can I pay for a specific order with a credit card that isn’t included on my file?

Yes, simply contact our Live Operations Team or your Customer Success Manager for a one time charge to a different card that isn’t on file.

Can I order meals for different office locations or departments?

Of course! We work with plenty of offices that order for different locations or departments. As long as an office is in the zones for which we can deliver and your orders meet the minimum requirements, you’re good to go!

Some people in my group have dietary restrictions. Can you accommodate those?

We can accommodate for any combination of the 8 food allergens identified by the FDA as well as several dietary restrictions. Simply let your Account Executive or Customer Success Manager know which dietary restrictions are present in your office, and we’ll let you know which we can accommodate!