How do I preview details of my meal?

From your Chewse Meal Calendar, click on the photo of the meal you’d like to preview.  This will link you to the full menu and meal details page.

How do I see which items are vegetarian, vegan, etc?

Chewse labels note when the following common FDA allergens are present: gluten, nuts, dairy, soy, eggs, shellfish. Additionally, this information will be surfaced on labels that will be set up with your meal.

 

To view in your Dashboard: After clicking into an order to see the details, you will see dishes listed along the right hand side of the page with V, V+ and GF symbols beside them to indicate whether an item is vegetarian, vegan, or gluten free, respectively. Allergens will be listed below the description of the item in gray text starting with “Contains…”

 

As with any restaurant-prepared meal, cross contamination is possible. If this is a concern for your team, please chat directly with us about it.

What is the cancellation policy?

Our cancellation policy is as follows:

 

Orders with fewer than 100 diners:

  • If you cancel your order after 10:00 AM one business day before your order, you will still be charged 100% of the total.
  • If you cancel your order after 10:00 AM two business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM two business days before the order.

Orders with 100 diners or more or orders using our Host Service:

  • If you cancel your order after 10:00 AM two business days before your order, you will still be charged 100% of the total.
  • If you cancel your order after 10:00 AM four business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM four business days before the order.

Please click here to see our full cancellation policy.

How do I track my delivery?

You can track your order by clicking into the order on the Meal Calendar on the day of your order. Once the delivery has begun, you will see a map on the right hand side that shows exactly where your order is located. Note that if you log on before the delivery has begun, you must refresh the page for the map to populate.

Who do I contact for information about my order?

For any day-of order questions or concerns, please contact the Help Desk:

  • San Francisco Customers: 888-506-6062
  • Los Angeles Customers: 424-291-2920
  • Email: love@chewse.com

For any non-urgent questions, please reach out to love@chewse.com.

How do I access past meals?

You can access past meals on your Meal Calendar by clicking the arrows on the upper left hand side of the page under “Chewse Meal Calendar.”

How far in advance will my meals by ready to view?

Orders will be ready to view on your Meal Calendar two weeks to one month in advance of the order’s date.

How do I make a change to my meal?

You can make a change to a meal directly from the calendar view of your dashboard or by clicking into the meal itself. From calendar view, select the three dots directly on the meal, and from the meal view, select the three dots on the bottom of the page. From there, click “Request Changes” in the pop up. In this box you can request date, time, guest count, restaurant, and menu changes. When you’ve entered your changes, click “Submit Request” to send the request to our team.

For change the be guaranteed, it must be made before 10am two business days before the meal for meals of less than 100 people. For meals of 100 people or more, the request must be made before 10am four business days before the meal. If a request is made in less time than the time frames outlined, we cannot guarantee the request will be fulfilled.

How do I cancel a meal?

From the Meal Calendar, click the three dots (“…”) directly on the order and choose “Cancel Meal” in the menu.

 

Cancellation Policy

Orders with fewer than 100 diners:

  • If you cancel your order after 10:00 AM one business day before your order, you will be charged 100% of the total.
  • If you cancel your order after 10:00 AM two business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM two business days before the order.

Orders with 100 diners or more or orders using our Host Service:

  • If you cancel your order after 10:00 AM two business days before your order, you will be charged 100% of the total.
  • If you cancel your order after 10:00 AM four business days before your order, you will be charged 50% of the total.
  • There is no charge to cancel your order prior to 10:00 AM four business days before the order.

Please click here to see our full cancellation policy.

For permanent changes to your subscription, please contact your Account Executive or love@chewse.com.

How do I add a meal?

You can add a meal by clicking “Request a Meal” on the top right of your Meal Calendar. Note that meals requested with less than two business days notice are not guaranteed. You can also request a meal by clicking on any date without a meal on your meal calendar.

How do I change my schedule?

Please contact your Customer Success Manager or email love@www.chewse.com with the schedule changes you’d like to make and we will get back to you as soon as possible!

How do I share meal details with my team?

You can click the three dots on the meal on your Meal Calendar or the two squares within the meal itself on the bottom of the screen to copy the meal URL and pass it along to your team.

Additionally, you and your team can integrate your calendars or Slack with your Chewse Meal Calendar. To do so, click your name on the upper right-hand side of the page and select “Preferences”. On the left, click “Notifications” and scroll down to “Integrations” where you’ll find instructions to setup calendar and Slack integrations*.

*Slack integrations must be completed by your team’s Slack administrator.

How do I download meal labels or menus?

Labels and menu boards will be included with every order. However, if you’d like to download your own, you can do so by clicking into the order on your Meal Calendar, selecting the three dots on the bottom of the page, and clicking “Download Labels” in the pop up. The last page of the labels sheet is a menu.

How do I download receipts?

How to download your receipts:

  1. Log into your Dashboard / Meal Calendar: dashboard.chewse.com
  2. Navigate your mouse to the top right menu, under your login name.
  3. Select Preferences
  4. On the preferences page, on the left side, click on Payments & Receipts

Then you’ll see the download link next to each invoice.

Click below to see a video of these actions

 

How do I leave feedback on the meal?

You will receive an email a few hours after your order that will include a link for you to leave feedback about the order. Additionally, once an order has passed, you can click into the order on your Meal Calendar and leave feedback on the left hand side underneath the name of the restaurant by selecting the number of stars you’d like to leave. If there was an issue with your order that you haven’t already informed us of, please include it in the feedback form and we will follow up with you about next steps.

How do I update the number of guests for my meal?

From the Meal Calendar, click the three dots (“…”) directly on the order, choose “Change Meal” in the menu, and update the “Guest Count” field. Unless noted otherwise in the Additional Notes section, we will plan the additional meals proportionally to what has already been planned.

 

Guest Count Change Policy

Orders with fewer than 100 diners:

  • Changes must be requested before 10:00 AM, two business days before the order
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be requested before 10:00 AM, four business days before the order
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

For permanent changes, please contact your Account Executive or love@chewse.com.

How do I update my delivery details (time, address, etc.)?

From the Meal Calendar, click the three dots (“…”) directly on the order, choose “Change Meal” in the menu, and update the “Meal Date” field.

 

Date Change Policy

Orders with fewer than 100 diners:

  • Date changes must be requested before 10:00 AM, two business days before the order
  • If the order is outside this window, the change can be made to any date that remains outside the window.
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

Orders with 100 diners or more or orders using our Host Service:

  • Date changes must be requested before 10:00 AM, four business days before the order
  • If the order is outside this window, the change can be made to any date that remains outside the window.
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

Time Change Policy

Orders with fewer than 100 diners:

  • Changes must be made before 10:00 AM, two business days before the order

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be made before 10:00 AM, four business days before the order

For permanent changes, please contact your Account Executive or love@chewse.com.

How do I update my payment method?

To update your payment method, click your name on the upper right hand side of the page and select “Preferences”.  On the left, click “Payment” and follow the instructions to add a new credit card.

 

If you’d like to change your billing structure from credit card to invoicing or vice versa, please email love@chewse.com and we will reach out with next steps.

I pay by credit card. When will my credit card be charged?

Your credit card will be charged at 10:00 AM on the day after you received the order.

I’m on a House Account. When will I receive my invoice?

We can bill on a Net 15 cadence.

How do I setup Slack notifications?

You can integrate your team’s Slack with your Chewse Meal Calendar by clicking your name on the upper right hand side of the page and select “Preferences”. On the left, click “Notifications” and scroll down to “Integrations” where you’ll find instructions to set up your Slack integration. Note that you must be the Slack administrator. If you are not the Slack administrator for you team, simply sign into the Chewse Meal Calendar on the computer of your Slack administrator, and they will be able to make the integrations from there.

How do I add Chewse meals to my Google, Apple or Outlook Calendar?

You and your team can integrate your calendar with your Chewse Meal Calendar by clicking your name on the upper right hand side of the page and select “Preferences”.  On the left, click “Notifications” and scroll down to “Integrations” where you’ll find instructions to set up any of our calendar integrations.

 

Note that each person on your team must set up the Google Calendar integration individually, as Google does not allow for third party calendars to be integrated into team calendars. Click the “Share” button under “Integrations” to find instructions to pass along to your team in order for them to set up their own calendar integration.

How do I know how much my orders cost?

You can access the receipts for your past orders in your Meal Calendar by clicking your name in the top right, then Preferences, then Payment & Receipts.

 

The price of your order will always be your Price Per Person multiplied by your guest count. For example, if your Price Per Person is $16, and your guest count is 50, the total cost of your order will be $16 x 50 people = $800. This price is inclusive of tax and delivery fees. There will never be added, hidden costs.

 

Prices and Packages vary based on guest count, meal composition, portions and culture-building add ons. If you’d like to learn more about Chewse’s Packages, please reach out to love@chewse.com.

How do I know how many portions of each dish are coming?

We do not currently display the portions of each dish that are coming with your order on our website. However, rest assured that we are ordering the meal composition from your Package for your full guest count unless previously discussed with you. Additionally, our Restaurant Partnerships Team builds menus with our Partners that provide consistent portions across menus.

My omnivore diners often eat the vegetarian entree, can we get additional vegetarian entrees so we don’t run out?

We’re flexible! If you need to order extra vegetarian entrees so that omnivores can have some, we’re happy to do so. Keep in mind that this will lower the amount of meat entrees that will be delivered, so we suggest that you increase your headcount slightly to accommodate for this change. Alternatively, you can add on the Big Eater Package to receive extra entree portions. Please reach out to love@chewse.com for more details.

Do you deliver beverages?

A limited number of our Restaurant Partners do offer coffee, tea, and juice. We also work with a few specialty Restaurant Partners that specialize in beverages like boba tea and milkshakes!

 

We do not currently deliver beverages and we cannot deliver alcohol.

Do you have order minimums?

Yes. Our order minimum is $225. The smallest order we can fulfill is a 15 person order at $15 per person.

How will my meal be served?

Your meal will be served family style. This means that it will arrive in large trays that are set up buffet style. Your team will then line up and build their plate by serving themselves from the trays.

Can you provide cutlery, plates, napkins, and serving utensils?

We are happy to provide place settings and serving utensils at no additional cost. If you’d like to add place settings or serving utensils to your orders, please email love@chewse.com and we will update your account.

Can you provide someone to clean up after my meal?

Unfortunately we do not currently offer a cleaning service. However, if you are using our Host Service, your host will tidy up when the team is done eating.

If we request that our host take the leftovers, where do they get donated?

Our hosts will take the leftovers back to the Chewse office, where a volunteer-based donation service will pick them up and deliver them to a local homeless shelter.

What restaurants do you work with?

We partner with a selection of restaurants and caterers that represent the authentic, flavorful, and diverse cuisines each of our cities has to offer. We believe our partners have some of the tastiest food around, and we help showcase their talents by working closely with them to build menus that reflect each of their unique offerings. From mom ‘n pop shops to James Beard Award winning restaurants, the Chewse family of Partners represents the best of the best.

What is Chewse?

Chewse is a corporate catering service that partners with local restaurants to provide delicious, family style meals for your office.

How does Chewse work?

Chewse plans and delivers family style meals for offices. We partner with local restaurants who prepare the food and our Service Team picks up, delivers and sets up the meals. Meals are planned according to your Chewse Package and take into account your team’s dietary restrictions and restaurant preferences.

How much does Chewse cost?

The price of your orders is determined by your Chewse Package and is calculated by multiplying your Price Per Person by your Guest Count. Packages vary based on guest count, meal composition, portions and culture-building add ons. Your price is inclusive of tax and delivery — there are no additional fees. To learn more about Chewse Packages and pricing, please reach out to your Account Executive or love@chewse.com.

Do you serve breakfast too? What about happy hours or dinners?

Chewse serves all meals! Breakfast, lunch, dinner, happy hour, treats – you name it, we can do it!

How do you choose which restaurant partners you work with?

When selecting restaurant partners and building menus with them, our primary objective is great tasting food. 

Balance, Purpose & Honesty. These are the values upon which we select partners and develop menus:

  • Balance: Nourishment for all
  • Purpose: Made with love
  • Honesty: Real food tastes better
Can we choose what to order?

When you start ordering with Chewse, we will gather your team’s dietary restriction information and make sure the Package you’ve selected serves your meal program’s needs. From there, our Meal Planning Team will take care to select the tastiest items that go together best, following your Package’s meal composition. If you’re unhappy with a meal, you can request a change to a different restaurant directly on the website! At this time, we are not able to accommodate specific item requests.

What is included with each meal?

Each order includes the food (served in disposable catering packaging), a printed menu board and labels with descriptions and dietary restriction information. If you’d like, we can also include serving utensils and place settings at no additional cost. Offices using our Meal Hosting service can receive elevated presentation including sternos, reusable serviceware, table linens and/or  decoration, based on your preference.

How do we make sure our office gets enough to eat?

Our team will work with you to identify the correct amount of food for your team. We order on a per person basis, so ordering for your office’s headcount should suffice. If your team tends to take heartier portions, we recommend adding the Big Eater Package, where we’ll include 50% more of the main dishes. You can also increase your guest count to receive a little more of everything.

If there is a problem with our order what do I do?

Our Help Desk is on call for any urgent questions you have about your order. They can give you live updates about the status of your order or, if there’s a problem with your order, how we’re planning to fix it. You can reach the Help Desk using the following numbers:

  • San Francisco Customers: 888-506-6062
  • Los Angeles Customers: 424-291-2920
  • Email: love@chewse.com
Are tips included in my bill?

Yes, tax, tip and delivery fees are included in your per person budget on your bill.

Can I pay for a specific order with a credit card that isn’t included on my file?

Yes! Our credit card payments settle the day after your meal occurs at 10:00 AM, so you can update your credit card information before that time by using the below process:

  1. Log into to your dashboard
  2. Click on your name in the upper right hand corner > click “Preferences” > click “Payments & Receipts”.
  3. Update your payment method with the new card information.
  4. Be sure to change your payment method back to the original credit card using the same process if you would like future meals to be processed on the original credit card.

Please note, if you wish to always pay with separate cards for different meal periods (i.e. you get lunch every Tuesday and Thursday, and need to pay with different cards), contact your AE about setting up two different accounts so we can accommodate automatically.

Can I order meals for different office locations or departments?

Of course! We work with plenty of offices that order for different locations or departments. As long as an office is within our delivery zones and your orders meet the minimum requirements, you’re good to go! Please reach out to your Account Executive or love@chewse.com to get another location or department set up with Chewse!

Some people in my group have dietary restrictions. Can you accommodate those?

Yes! We can ensure that diners with certain dietary restrictions and allergens have complete meals. While we cannot guarantee a complete meal for every dietary restriction or preference, we surface dietary restriction and allergen information on labels. When you start working with Chewse, we’ll collect information about your team’s dietary restrictions and let you know what we can and cannot accommodate. You can update your team’s dietary restriction information anytime by contacting the Help Desk at love@chewse.com.

The following are displayed on our your Meal Calendar and labels:  Dietary restrictions: Vegetarian, Vegan, Gluten Free. Allergens: Dairy, Soy, Nuts, Shellfish, Eggs.

How do I preview details on my order?

On your Meal Calendar, click the name or photo of the order you’d like to preview to take you to the Meal Details page.

How do I access past orders?

You can access past orders on your Meal Calendar by clicking the arrows on the upper left hand side of the page under “Chewse Meal Calendar.”

What are your order change policies?

Diner Count Changes

Orders with fewer than 100 diners:

  • Changes must be requested before 10:00 AM, two business days before the order
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be requested before 10:00 AM, four business days before the order
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

 

Ready to Eat Time Changes

Orders with fewer than 100 diners:

  • Changes must be made before 10:00 AM, two business days before the order

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be made before 10:00 AM, four business days before the order

 

Delivery Address Changes

  • Delivery address changes must be made before 10:00 AM, one business day before the order.

 

Date Changes

Orders with fewer than 100 diners:

  • Date changes must be requested before 10:00 AM, two business days before the order
  • If the order is outside this window, the change can be made to any date that remains outside the window.
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

Orders with 100 diners or more or orders using our Host Service:

  • Date changes must be requested before 10:00 AM, four business days before the order
  • If the order is outside this window, the change can be made to any date that remains outside the window.
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

 

Restaurant Changes

Restaurant Change Requests must be selected from the curated, rotating list in the “Change Meal” window of your Meal Calendar.

 

Orders with fewer than 100 diners:

  • Changes must be requested before 10:00 AM, two business days before the order

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be requested before 10:00 AM, four business days before the order
How do I make a change to a scheduled order?

From the Meal Calendar, click the three dots (“…”) directly on the order and choose “Change Meal.” Add the changes in the appropriate fields, and then click “Submit Request.” We’ll follow up to confirm that the change was made!

 

Please note that the following policies apply:

 

Diner Count Changes

Orders with fewer than 100 diners:

  • Changes must be requested before 10:00 AM, two business days before the order
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be requested before 10:00 AM, four business days before the order
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

 

Ready to Eat Time Changes

Orders with fewer than 100 diners:

  • Changes must be made before 10:00 AM, two business days before the order

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be made before 10:00 AM, four business days before the order

 

Delivery Address Changes

  • Delivery address changes must be made before 10:00 AM, one business day before the order.

 

Date Changes

Orders with fewer than 100 diners:

  • Date changes must be requested before 10:00 AM, two business days before the order
  • If the order is outside this window, the change can be made to any date that remains outside the window.
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

Orders with 100 diners or more or orders using our Host Service:

  • Date changes must be requested before 10:00 AM, four business days before the order
  • If the order is outside this window, the change can be made to any date that remains outside the window.
  • If the restaurant in unable to accommodate your change, we’ll work with you to determine if you’d like to keep the order as is or switch to a different restaurant.

 

Restaurant Changes

We offer a rotating, curated list of Restaurant Partners that are available to accommodate your Restaurant Change Requests. When requesting a Restaurant Change, you must select from this list.

 

Under rare circumstances, the restaurant you select may be unavailable. In those cases, we will work with you to determine if you’d like to keep your existing restaurant or select another restaurant from the list. In order to avoid this, please request restaurant changes with as much notice as possible.

 

Orders with fewer than 100 diners:

  • Changes must be requested before 10:00 AM, two business days before the order

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be requested before 10:00 AM, four business days before the order
How do I update the restaurant planned for my order?

From the Meal Calendar, click the three dots (“…”) directly on the order, choose “Change Meal” in the menu, and select from the Choose A Restaurant dropdown.

 

Under rare circumstances, the restaurant you select may be unavailable. In those cases, we will work with you to determine if you’d like to keep your existing order or select another restaurant from the list. In order to avoid this, please request restaurant changes with as much notice as possible.

 

Restaurant Change Policy

Orders with fewer than 100 diners:

  • Changes must be requested before 10:00 AM, two business days before the order

Orders with 100 diners or more or orders using our Host Service:

  • Changes must be requested before 10:00 AM, four business days before the order

 

To permanently remove a restaurant from your rotation, please contact love@chewse.com.

Answers to all your Questions