Help Desk Associate (Part Time)

Who are we?

Hi, we’re Chewse! Hundreds of offices work with us to run their employee meal programs. We see food as a powerful medium to share our love and community with fellow businesses everywhere.
We’re a unique little team — company happy hour every Thursday, gratitude circle every Friday, and team lunches together all the freaking time — working hard together to build a love company.
We’re based in San Francisco’s beautiful SoMa neighborhood, and we’re over 50 people.

Key Responsibilities

  • Proactively and reactively handle urgent customer, driver, and vendor support issues by phone and email, and respond to and triage customer feedback.

Who are you?

  • You are available from 3:00-8:30 PM OR 10:00-2:00 PM Monday through Friday
  • You’ve had prior experience related to customer service
  • You handle stressful customer interactions with grace
  • You run to problems and solve with creativity
  • You thrive on finding efficiencies and completing your task list each day, but never compromise on quality
  • You’re all about the details and leave no rock unturned
  • You’re a natural at prioritizing multiple tasks based on urgency and importance

Why should you care?

  • Company Meal Program: Food is our love language, so we guarantee catered lunch 3x/week, a weekly team dinner, and stock the office with healthy treats
  • Team Love: Chewse teams have monthly bonding budgets, strengthening your weekday tribe to get the job done
  • Compensation: $20-25 per hour

 

I’m in! How do I apply?

Send your cover letter and resume to resume@www.chewse.com with subject line “I <3 Chewse Ops & Support Associate” including answers to these prompts:

  • Describe a time you dealt with an unsatisfied customer and how you resolved it.
  • Tell us about your last customer facing role, and why you enjoyed it
  • Are there any visa considerations we should know about?