Part-Time Operations and Customer Support Coordinator

Chewse is looking for a rockstar part-time (20 hours/week) customer support team member who can give world class support to our clients, while solving problems and providing a delightful meal experience. We’re looking for a process and detail obsessed people-person with a passion for food who can join our team. Sound like you? Keep reading!

About Us

Chewse makes ordering office lunches a delight. We believe good food is a powerful force for uniting people, and we want to wield it to build stronger communities everywhere. We are a young startup and a small, passionate team that’s hungry to tackle big problems. We’re located in a work loft in San Francisco’s SOMA neighborhood. We have a kitchen. (And we like to use it.)

About You

  • You are available for one of the following shifts, Monday through Friday:
    • 10:30 AM-2:30 PM
    • 2:30 PM-8:30 PM
  • You’ve had prior experience related to customer service
  • You handle stressful customer interactions with grace
  • You run to problems and solve with creativity
  • You thrive on finding efficiencies and completing your task list each day, but never compromise on quality
  • You’re all about the details and leave no rock unturned
  • You’re a natural at prioritizing multiple tasks based on urgency and importance

Key Responsibilities

Proactively and reactively handle urgent customer, driver, and vendor support issues by phone and email, and respond to and triage customer feedback.

 

Benefits and Compensation

  • Company Meal Program: Food is our love language, so we guarantee catered lunch 3x/week, a weekly team dinner, and stock the office with healthy treats
  • Team Love: Chewse teams have monthly bonding budgets, strengthening your weekday tribe to get the job done
  • Compensation: $21-25

To Apply

Send your cover letter and resume to resume@www.chewse.com with subject line “I <3 Chewse Ops & Support Coordinator” including answers to these prompts:

  • Describe a time you dealt with an unsatisfied customer and how you resolved it.
  • Tell us about your last customer facing role, and why you enjoyed it
  • Are there any visa considerations we should know about?
  • Please indicate what shift(s) you are available for:
    • 10:30 AM-2:30 PM
    • 2:30 PM-8:30 PM